Frequently Asked Questions
Everything you need to know about your Mlouye experience.
What is your shipping policy?
We offer worldwide shipping via premium couriers. Orders are typically processed within 2-3 business days, and delivery times vary by destination, usually ranging from 3 to 7 business days.
Are duties and taxes included in the price?
For international orders, import duties and taxes are calculated at checkout for most countries, ensuring no hidden fees upon delivery. If they are not calculated, the recipient is responsible for any local customs charges.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unused condition with all protective packaging and tags intact to qualify for a full refund.
How should I care for my Mlouye bag?
Our bags are crafted from high-quality Italian leather. To maintain the shape and finish, avoid prolonged exposure to direct sunlight or moisture, and store your bag in its provided dust bag when not in use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer a warranty on your products?
Yes, Mlouye provides a one-year warranty against manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care of the leather.