Returns & Exchanges

Mlouye offers a 14-day return window from the date of delivery for all unused items in their original packaging. We strive to ensure your designer handbag arrives in perfect condition and meets your highest expectations.

Return Process

• 1.
  Initiate Request

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Securely

  Place the item in its original dust bag and protective box, ensuring all tags are attached and the product is in its original, unworn condition.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection

  Once received, our studio team will inspect the item within 5 business days and issue a refund to your original payment method.